Impact of counseling using artificial intelligence to stay well-being from mistrust and loneliness

Abstract

Background: Artificial Intelligence now develop in everything, spread out rapidly around the way of life. Becoming phenomenon of using AI as counseling media would be interesting to be researched what kind of impact individual received from AI. Counseling using AI become a trend base on uncomfortable and afraid to be judged from others which launched mistrust that lead to loneliness on that individual itself, when individual achieved nothing judgment and feel accepted while telling a story with AI it builds comfortable and secure than telling to others. Methods: This research conducted two approaches by using secondary data and literature review, with Correlational Quantitative by two type sample based on domicile in Indonesia in total 237 sample in range of 18 to 39 years of age and CloudResearch based on domicile in United States in total 404 sample in range of 18 to 73 years of age. Qualitative also used to strenghten this research by doing interview using free-text response. Findings: This research found that there is subject used AI since COVID-19 Pandemic, at some AI platform difficult to split up which one come from expert and but the responses somehow shows which one answer in appropriate ways and the rest is inappropriate ways. Conclusion: Regardless the easiness and effectiveness counseling using AI, but it does not mean there is nothing impactfull in long terms such as data privacy, data credibility, bias, and informed consent. Counseling using AI is not entirely safe to do counseling. Novelty/Originality of this article: Some subject might be helped by AI, but needed supervise by psychologist, counselor, and psychiatrist to ethic and code of conduct.