Conflict management to strengthen commitment in the IMPP (Ikatan Mahasiswa Pelajar Pemalang) organization
DOI:
https://doi.org/10.61511/linkage.v2i1.2025.2194Keywords:
conflict management, member commitment, pemalang student associationAbstract
Background: This study analyzes conflict management strategies to strengthen member commitment within the regional student organization Pemalang Student Association/Ikatan Mahasiswa Pelajar Pemalang (IMPP). Conflicts in organizations often arise from differences in perception, goals, and communication styles among members. Methods: This research employed a qualitative approach using a case study method to explore the types of conflict, communication processes, and conflict management strategies implemented within IMPP. Data were collected through in-depth interviews and document analysis, focusing on members from different generations within the organization. Findings: The study found that conflicts in IMPP include interpersonal conflicts, inter-cohort conflicts, and individual internal conflicts. The main contributing factors are senior dominance over juniors, lack of openness, and differing communication styles. The organization employs various conflict management strategies such as avoidance, accommodation, compromise, and collaboration. Among these, collaboration proved to be the most effective in creating mutually beneficial solutions and strengthening inter-member relationships. Inclusive and empathetic communication styles play a key role in reducing tensions and enhancing member commitment. Commitment is reflected in active participation in organizational activities, involvement in decision-making, and willingness to cooperate toward common goals. Conclusion: The findings indicate that appropriate conflict management strategies can create a harmonious organizational environment and enhance member commitment, leading to more effective and productive operations. Novelty/Originality of this article: This study contributes to the development of both theory and practice in conflict management within student organizations, highlighting the importance of collaborative strategies and inclusive communication in fostering sustainable organizational commitment.
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