Modification of the quality and patient safety control dashboard using the pureshare approach to optimize hospital performance indicators

Abstract

Background: This complexity is created because hospital services are related to various service functions, research, and education, and cover various levels and types of disciplines. The quality of health services in its design requires strategies and regular monitoring to maintain and improve the performance of a hospital's health services. Findings: The findings indicate that the quality & safety committee of hospital X dashboard faced operational challenges caused by limited human resources, unstable internet connectivity, complex and voluminous data linked to hospital accreditation standards, and the absence of Standard Operating Procedures (SOP). Through redesigning key features—such as quality indicators, incident reports, and national quality indicators—and adding a new patient satisfaction feature, the dashboard was improved using the Pureshare development method. As a result, the dashboard became more reliable in supporting real-time monitoring and evaluation of hospital quality and patient safety performance. Methods: The analysis method in this study was carried out using a qualitative approach through observations, interviews, and secondary data analysis, which were processed based on input, process, and output aspects to produce dashboard data visualizations using the Pureshare development method. Conclusion: The factors causing the quality and patient safety control dashboard of quality & safety committee of hospital X to not operate are firstly from the knowledge factor of human resources or quality & safety committee of hospital X employees in operating the dashboard system, secondly from the unavailability of guidelines or work instructions in operating the dashboard system, thirdly from the amount of data that must be processed is quite complex and fourthly from the hospital X internet network which is sometimes unstable. Novelty/Originality of this article: Steps to improve and develop the quality and patient safety control dashboard of quality & safety committee of hospital X in visualizing the achievement features of work unit quality indicators, national quality indicators, incident reports, and patient satisfaction are carried out using the Pureshare development method.