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Erama R, Sahabi A, Mediaswari SW. Digitalization of gold pawn services: Customer satisfaction and innovation challenges analyzed using Indonesian bidirectional encoder representations from transformers . JANE [Internet]. 2026 Aug. 19 [cited 2026 Oct. 25];3(2):193-212. Available from: https://journal-iasssf.com/index.php/JANE/article/view/3399